Human Ayurveda – Refund & Return Policy

Refund & Return Policy

Effective Date: 01/07/2026

At Human Ayurveda, we are committed to providing high-quality Ayurvedic products and ensuring customer satisfaction. If you experience any issues with your order, our Refund & Return Policy is outlined below.

1. Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • If the cancellation is approved, the refund will be processed to the original payment method within 5–7 business days.

2. Return Policy

Returns are accepted only under the following circumstances:

  • You received the wrong product.
  • The product was damaged or leaked during delivery.
  • The product was expired at the time of delivery.
  • The product has a manufacturing defect.

All return requests must be submitted within 7 days of receiving the order.

3. Return Conditions

To be eligible for a return:

  • The product must be unused and unopened.
  • The original packaging, labels, and seals must be intact.
  • Proof of purchase or Order ID must be provided.
  • Clear photos or videos of the damaged, defective, or incorrect product must be shared.

4. Non-Returnable & Non-Refundable Items

Refunds or returns will not be accepted in the following cases:

  • Opened or used products.
  • Products damaged due to improper handling or storage by the customer.
  • Products purchased during special sales, clearance, or promotional offers (unless received damaged or incorrect).
  • Return requests made after the 7-day return period.

5. Refund Process

Once the returned product is received and inspected:

  • For prepaid orders, the refund will be credited to the original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, the refund will be processed via bank transfer or UPI after receiving the customer’s bank details.
  • The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Replacement Policy

If you receive a damaged, defective, or incorrect product, Human Ayurveda will provide a replacement at no additional cost, subject to product availability.

7. Return Shipping

  • If the return is due to an error on our part (wrong, damaged, or defective product), Human Ayurveda will bear the return shipping cost.
  • In all other cases, the customer may be responsible for the return shipping charges.

8. Contact Us

For any refund or return requests, please contact our customer support team with the following details:

  • Order ID
  • Full Name
  • Contact Number
  • Description of the issue
  • Photos or videos of the product

Email: support@humanayurveda.com
Phone/WhatsApp: +91-XXXXXXXXXX

9. Important Note

Human Ayurveda offers Ayurvedic and wellness products. Since every individual’s body type and response to herbal products may vary, results may differ from person to person. Refunds or returns will not be granted solely because the expected results were not achieved. Refunds and returns will only be processed in accordance with the terms outlined in this policy.

Last Updated: 01/07/2026

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